FAQFAQ  my Ravensburger PuzzleFAQ my memoryFAQ my Malen nach Zahlen

Questions about your photo:


With a Windows PC: To display the resolution of your image file on your computer, open the corresponding file folder in Windows Explorer. Right click on the selected image file. Select “Properties,” then “Details” to see the height and width of your image in pixels, as well as the current image resolution.

Please use image files in *.jpg or *.jpeg format. Please note that the image file size must not exceed 19 MB. The .jpg format image must use an RGB colour palette. Image files from digital cameras generally feature an RGB colour palette.

To create my Ravensburger products from your image, you must own the necessary rights to the image. Ravensburger reserves the right to reject any transferred images if the image does not meet the technical requirements referred to above, if it contains content that infringes or relates to Ravensburger’s branding without authorisation, or infringes the rights of third parties or any legal requirements. Further details can be found in our terms and conditions of business.

Yes, you can add a personalised message to your packaging. Choose from a range of different box types, designs and colours to create your preferred layout. This gives you the option of entering custom text (up to 40 characters) that will be placed on the top of your box.

Questions about ordering/delivery:


Delivery times after order confirmation (after the money is received in our account when paying in advance).

Land
Germany
Austria
Switzerland
France
Italy
Spain
Great Britain
Belgium
Netherlands
Luxemburg
Monaco
Norway
Sweden
Finland
Denmark
Australia
Australia
Delivery Type*
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel
Parcel (over 1,7kg**)
International Mail (up to 1.7kg**)
Delivery Time
4-7 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
10-14 Days
14-19 Days
10-15 Days
Postage and packing charges
4,90 €
4,90 €
6,90 €
4,90 €
6,90 €
6,90 €
6,90 €
4,90 €
4,90 €
4,90 €
4,90 €
6,90 €
6,90 €
6,90 €
6,90 €
39,90 €
9,90 €
Shippping Service
DHL
DHL
DHL
UPS
DHL
DHL
DHL
UPS
UPS
DHL
DHL
DHL
DHL
DHL
DHL
DHL
DHL



















*Parcel: Insured shipping and tracking included - International Mail - Uninsured shipping without tracking
**Only products without packaging, see our table of weights



Product
49 pieces
100 pieces
100 pieces metal tin
200 pieces
200 pieces metal tin
300 pieces
300 pieces metal tin
500 pieces
500 pieces metal tin
500 pieces heart puzzle
1000 pieces
1000 pieces metal tin
1500 pieces
1500 pieces metal tin
2000 pieces metal tin
my 3D Puzzle
my memory® 24 cards
my memory® 48 cards
my memory® 72 cards
my Painting by Numbers 20x20cm
my Painting by Numbers 30x24cm
Item number
80397
81003
81317
81004
81316
81008
81315
80991
81314
81597
80990
81318
80800
81351
82181
81396
81595
81598
81601
81596
81634
weight in gram
210
520
550
520
550
520
550
520
550
640
860
1070
1050
1240
1690
480
450
550
600
550
900

If you haven’t received your products two weeks after placing your order, please get in touch with our support team by e-mail with “My order” in the subject line, and we’ll provide you with information about the status of your order: Contact form. If you have not received your product from my Ravensburger within two weeks of placing your order, please use our contact form to get in touch with our service centre.

During the order process, you have the option of entering a delivery address that is different from the billing address.

You must be at least 18 years old at the time of placing your order.
Ravensburger does not accept any orders from minors.

If you have a voucher that is valid for my Ravensburger products, you can enter the voucher code at stage 4 of the order process (payment). On this page you can select the desired payment method and then enter the appropriate voucher code in the “Redeem voucher” field. Please ensure that you enter the voucher code correctly. The voucher value will then be deducted from the order amount when you click on the “Redeem voucher” button.

You can pay for your personalised product by credit card or by PayPal.

The invoice is sent to you directly after you’ve completed the order process, to the e-mail address that you provide.

Questions about returns/exchanges/refunds:


Immediately after the order process is completed, the order begins to be prepared using the data supplied. Unfortunately, this means it is not possible to correct an order once it has been placed.

Ravensburger Spielverlag GmbH supplies personalised products that are manufactured to customer specifications and that are tailored to your personal requirements. This means that there is no legal right to cancellation in respect of personalised my Ravensburger products, and also no right to return goods once delivered. The data supplied (including the user’s image data) is processed by Ravensburger Spielverlag GmbH in a technical, automated manner without any prior manual validations or corrections. Complaints that are caused because of issues with images or templates supplied by you do not therefore amount to defects. This specifically includes image files with an insufficient resolution or that have excessive compression.

In this case, please get in touch with our service centre using the contact form.

FAQ my Ravensburger Puzzle


The print quality of my Ravensburger puzzles is highly dependent on the quality of your image. To ensure good print quality, we therefore recommend that you use photos with the following image format (in pixels) with a resolution of 150 dpi:

Number of pieces
49 pieces
100 XXL pieces
200 pieces
300 pieces
500 pieces
1.000 pieces
1.500 pieces
2.000 pieces
Puzzle format
ca. 18 x 18 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 50 x 70 cm
ca. 80 x 60 cm
ca. 98 x 75 cm
Image format in pixels (w × h)
1063 x 1063
2125 x 2893
2125 x 2893
2125 x 2893
2125 x 2893
2953 x 4134
4724 x 3543
5788 x 4430


Once you’ve uploaded your image, you will be taken to the order assistant. This rates your uploaded photo on a scale of one to five to show how suitable it is for the selected product format:

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern
- Excellent resolution
- Good resolution
- Average resolution, possibly blurry
- Moderate resolution, somewhat blurry
- Poor resolution, very blurry

Please note that the scale only reflects the resolution of your image and does not address the sharpness or the general quality of your photo. Effectively, the larger the product format, the higher the resolution of the photo needs to be.

Cropping an image:
Please ensure that, when cropping an image to use in your product, no important details (like headlines or captions) are placed at the edge of your image. We recommend that you allow for a distance of at least 2 cm for all key design elements to ensure that your puzzle design is created with all relevant details.

Uploading images:
When uploading an image file, the my Ravensburger Puzzle Designer rates your image resolution by giving it one to five stars. If the image files are not suitable for the selected image format, it is not possible to continue with the order process. You can either select a different format or upload an alternative, higher quality image file. Uploaded photos are not modified and are not subject to any further validation!

Tips:
1. Please ensure that your image design is not pixelated or blurry, as this can negatively affect the quality of your puzzles.
2. Ensure that there as many distinct colours can be seen in your image as possible.
3. Light and bright colours are easier to put together than dark or flat colours.
4. Sharp lines are important, even in the background. This will help you to find the right pieces more quickly.
5. The more details that can be seen in your design, the easier the puzzle is to put together. An area with lots of blue sky requires a lot of patience to find the right tile.

Once you have uploaded an image, you can manually crop an area of the image to appear on your Ravensburger photo puzzle. You can move, enlarge, and reduce the size of the cropped area any way you like. Please ensure that, when cropping the image, no important details are placed at the edge of your image. These details may otherwise be omitted during the manufacturing process, so ensure that important details such as headlines or captions are placed around a centimetre (or more) from the edge of the design. We also recommend that you ensure that any important elements of the image itself are placed similarly far away from the edge.

Of course – you can use the Puzzle Conserver with every Ravensburger puzzle.

The same materials are used in the manufacture of my Ravensburger puzzles as for normal Ravensburger puzzles.
Production is carried out to an extremely high standard; our manufacturing process involves every single product being finished by hand and carefully checked to ensure that Ravensburger’s quality standards are met.

Ravensburger puzzles, once they have been put together, have the following dimensions:

Number of pieces
45 pieces
49 pieces
100 XXL pieces
200 pieces
300 pieces
500 pieces
1.000 pieces
1.500 pieces
2.000 pieces
Puzzle format
ca. 30 x 22,5 cm
ca. 18 x 18 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 36 x 49 cm
ca. 50 x 70 cm
ca. 80 x 60 cm
ca. 98 x 75 cm
The size of puzzle pieces
6,5 x 3,4 cm
4,5 x 3 cm
3,8 x 4,5 cm
2,9 x 3 cm
2,45 x 2,4 cm
2 x 1,8 cm
1,9 x 1,7 cm
1,7 x 1,8 cm
3 x 2,1 cm

FAQ my memory®


Print quality:
The print quality of my memory® cards is highly dependent on the quality of your image. We therefore recommend that you use photos for my memory® cards with a resolution of at least 150 dpi.

Image selection:
Select images that allow a square area to be cropped and selected.

Tips:
1. Please ensure that your image design is not pixelated or blurry, as this can negatively affect the quality of my memory® products.
2. Bright colours and sharp edges on the design allow it to be noticed more quickly and more intensively.
3. The fewer details that can be seen in the background of your design, the easier it will be to memorise.

Once you have uploaded the image, you can manually select the square image extract that will be visible on my memory®. You can also move, enlarge, and reduce this extract any way you like.

You can order my memory® with 24, 48, or 72 cards.

The same materials are used in the manufacture of my memory® cards as for Ravensburger memory® cards. You can even use our standard memory® to extend my memory® if you wish.

My memory® cards are square and each side is approximately 60 mm long.

FAQ my Painting by Numbers


Print quality:
The print quality of my Painting by Numbers is highly dependent on the quality of your image. We recommend that you use images with a resolution of at least 150 dpi for my Painting by Numbers

Tips:
1. Check to make sure that the photo is well lit (brightness and contrast) and ensure that all areas of the image are in focus.
2. There should not be too many details on the photo (like group photos of many people), as everything is broken down into individual fields and colours and this can cause important details to be omitted if they are too small (for instance, facial features when group photos show small heads).
3. After uploading, you should use the crop function to select the precise area that matters most, to ensure that no unnecessary content from the edge of the image is included in the painting by numbers and the image shows the correct focal point.
4. The best results are obtained with portraits of individuals – both humans and animals – with single colour backgrounds, for instance from a professional photographer’s studio.

Image quality:
In some circumstances, the quality of a photo may mean that it is unsuitable for painting by numbers. In this case, we will notify you that the image is unsuitable for use in painting by numbers, and you will of course have the opportunity to select and upload a different design.

Once you have uploaded the image, you can manually crop the image to select the extract that will appear on my Painting by Numbers set. You can also move, enlarge, and reduce this extract any way you like.
Please note that, when selecting the cropped area, that only the most important details of your photo are retained. This ensures that my Painting by Numbers sets only contains the elements of the image that really matter to you.

Yes. The acrylic paints are supplied in the appropriate shades of grey.

For very highly detailed images such as group shots with more than two people, or shots of landscapes or buildings, details can be omitted due to the lack of a single focal point. If your uploaded photo is not suitable to be converted into a painting by numbers set, we will notify you. Of course, we then give you the option of uploading an alternative, higher quality image file.

Firstly, areas that are similar in tone are identified and the number of colours to be used in creating the final image is determined (up to a maximum of 24). The selected colours are then allocated to individual areas of the painting, and these are the areas that will be filled in later. Similar shades in the photo are therefore painted the same colour. You then receive the reduced-colour image by e-mail as a preview so that you can see what your image will look like once it has been painted by numbers. This colour image will also be used on the packaging at a later stage.
Once you have approved the preview image, all the individual areas are filled in white so that they can be painted later, and the appropriate number for each colour is added to each area. This creates the painting template that will subsequently be printed on to a high-quality painting board.

Your painting set includes pre-numbered paint pots to match your image. Each paint colour corresponds to areas on the painting board with the same colour number.
Each numbered area for painting is then filled in using the appropriately numbered paint, creating the overall image step-by-step.
The instructions that are provided explains the whole process in greater detail.

You can order my Painting by Numbers in 20 × 20 cm or 24 × 30 cm formats.

The same materials are used in the manufacture of my Painting by Numbers sets as for normal Ravensburger Painting by Numbers sets.
Production is carried out to an extremely high standard; the manufacturing process for my Painting by Numbers involves every single product being finished by hand and carefully checked to ensure that Ravensburger’s quality standards are met.

My Painting by Numbers naturally contains a complete set with everything you need to start painting straight away. The metal case includes acrylic paints that are selected for your picture, an artist’s paint brush with two different brush thicknesses, a high quality board to paint on as well as instructions and a template.

You can find a suitable frame for my Painting by Numbers in a specialist retailer.

The number of size of the areas to be painted can vary significantly depending on the level of detail in the photo that you upload. For this reason, it’s not possible to give a specific age recommendation for a particular photo to be used in a painting by numbers set. Levels of previous experience can also differ widely between painters. If you select the “Difficulty level 1” setting when configuring your product, you will receive a painting board where the vast majority of areas to be painted are large.

In the e-mail containing the preview of my Painting by Numbers, there is an option to cancel your order, in which case your money will be refunded.

As it takes some time to convert your photo into a Painting by Numbers set, you will receive an e-mail two working days after you place your order. This e-mail contains a preview of your my Painting by Numbers design. If you don’t like this design, you then have the option to cancel your order.

Ravensburger Newsletter

Your data will not be passed on to third parties.
You can logout at any time.