Please choose your country of delivery
Please choose your language
Are you a customer with us?

Questions about order & delivery

Here you can find all the information about delivery countries, production and delivery times, delivery costs and product weights.
You can enter a different delivery address to the billing address. However, please ensure that the delivery address is in the same country as the billing address. For deliveries within Germany, we are happy to send your package to a Packstation or post office.
At the moment, this is only possible for delivery in Germany. To do this, please choose the Packstation or post office option on the page marked "Your billing and delivery address" and enter the corresponding details.
We currently do not offer express delivery. If you need your product as soon as possible, please select a payment method other than advance payment, otherwise production will only begin after payment is received. 
Please inform our customer service immediately. If the product has not yet been sent, we can usually change the delivery address. 
We currently offer the following payment options: direct debit, advance payment, PayPal and credit card. Please note that not all payment methods are available in some countries. It may also be the case that due to an automated address and credit check, not all payment methods are offered. Gift vouchers can only be paid for by credit card. If you pay for your order by advance payment, it can only be processed once the full sum of your invoice has been received. More information about payment can be found in our Terms and Conditions.
In many countries, we are unfortunately unable to offer all payment methods. In addition, an automated address and credit check will be carried out before each order is completed. The payment options offered depend on the results of these checks.
You will receive an email containing your invoice once your order has been sent. You can also download the invoice from your customer account under My Orders.
If you pay for your order by advance payment, you will receive a confirmation email from us as soon as the money arrives in our account. Please note that orders can only be processed once the full sum of your invoice has been received.
We begin processing the data submitted directly after the order is placed. Unfortunately it is no longer possible to amend your order after this point.
You can enter a voucher code as soon as a product is added to your basket. You have another opportunity to do this during the order process on the page marked, "Delivery and payment". Please make sure that the value of the voucher is deducted before completing your order. The value of a voucher cannot be credited subsequently. Please also note other voucher conditions, if applicable. 
Only one special offer voucher can be redeemed per order. This can be combined with a maximum of one gift voucher. Please make sure that the value of the voucher is deducted before completing your order. The value of a voucher cannot be credited subsequently.
There are two options:
  1. You will receive an email containing a delivery confirmation with a tracking link that you can use to follow your parcel.
  2. If you have a customer account or have created one during the order process, you can also find your tracking link there under My Orders.
All information relevant to your order can be found in your customer account under My Orders at any time, including a tracking link to follow your package and a downloadable invoice. If you haven't received your my Ravensburger product two weeks after placing your order, please get in touch with our Service Center using our contact form.
Production begins as soon as your order is completed or payment is received. Please note that for your orders by advance payment, your order can only be processed once the full sum of your invoice has been received.
If you would like to order your product again, please place a new order.
You must be at least 18 years old at the time of placing your order. Ravensburger does not accept any orders from minors.

Didn't find the answer to your question?

Get in touch with us!