Informazioni per il cliente

1. Company identity
2. Conclusion of the contract
3. Instructions for withdrawal/returns
4. Customer services

1. Company identity

If you order from our online shop, the contract is concluded with:

Ravensburger Spieleverlag GmbH,
Managing Directors: Martin Stöwahse (Chairman), Susanne Knoche, Florent Leroux, Hermann Otten, Dr. Thomas Redemann, Stephan Wölfer
Robert-Bosch-Straße 1, D-88214 Ravensburg,
Phone: +49 (0) 751-86 0, fax: +49 (0) 751-861818, email,
Seat of the company: Ravensburg, Court of Registration Ulm, Register No. 551355

2. Conclusion of the contract

The offers in the Ravensburger online shop are non-binding. By placing your order, you make us a binding offer to conclude the sales contract with you.

We can accept this offer by sending you an order confirmation by email within 24 hours of receipt of your order. The contract is concluded with the sending of this order confirmation.
Here's how to order:
Choose your personalised product and design it by adding your images using the Designer.
If you want to buy the selected product, click on “Go to checkout”.
The order process consists of five steps:
The first step is registration. If you are a new customer, enter your email address. Then you will receive an email with your personal access data. If you are already registered as a customer of Ravensburger, log in with your access data.
In the second step, enter your name, date of birth and billing address under “Address”, or as a registered customer, check and alter these details if necessary.
In the third step, select the type of shipping and click on the corresponding box to choose our gift wrapping option at an extra charge.
In the fourth step, “Payment”, choose one of the payment options and enter the requested data depending on the option.
• For direct debit, enter the account number, bank sort code and owner of the account.
• For payment by credit card, choose Visa or MasterCard, then fill in the name of the card holder, card number, date of expiry and security code.
• For payment by credit card, choose Visa or MasterCard, then fill in the name of the card holder, card number, date of expiry and security code.
• For payment with PayPal, pay during the order process from your PayPal account.
For this option, you need a PayPal account you can open during the order process. If you choose payment by PayPal, you are automatically transferred to the site so that you can make the payment. More information on PayPal is available at Your PayPal account is debited on conclusion of the order.
If you want to cash in a voucher, additionally enter your voucher code.

In the fifth step, “Confirm”, you will see an overview of your order. Please check the order again. If you want to buy the products, click on “Buy” to send your order.

An order confirmation email will be sent to the email address you entered.
Ravensburger is entitled to withdraw from the contract at any time if, at the discretion of Ravensburger, the images or image files submitted do not comply with the above described technical and content-related requirements. In such a case, Ravensburger will inform the customer of this withdrawal by email.

The data and image products supplied by the customer are processed in a technically automated process without manual pre-checking and correction by Ravensburger. For this reason, we unfortunately can not accept complaints of faults that are attributable to the image material submitted by the customer. This applies in particular to image files with insufficient resolution or excessive compression.

3. Instructions on withdrawal

Ravensburger supplies photo puzzles produced according to customer specifications and customised to the personal requirements of the ordering party. Unfortunately, there is no statutory right of withdrawal regarding such personalised products (Section 312g paragraph 2 number 1 German Civil Code (BGB)).

For all other products not produced according to customer specifications, consumers have the following right of withdrawal:

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Ravensburger Spieleverlag GmbH, Robert-Bosch-Straße 1, D-88214 Ravensburg, Tel: +49 (0)751 - 86 1717, Fax: +49 (0)751 - 86 1818, E-mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

Ravensburger Spieleverlag GmbH
Robert-Bosch-Straße 1
D-88214 Ravensburg
Tel: +49 (0)751 - 86 1717
Fax: +49 (0)751 - 86 1818

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:


Ordered on (*)/received on (*):


Name of consumer(s):


Address of consumer(s):




Signature of consumer(s) (only if this form is notified on paper):




(*) Delete as appropriate.

4. Customer services

If you have any questions on ordering or any complaints, please contact our Customer Services by email:, or use the contact form in your personal customer account.

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