Questions about return, exchange & complaint

Immediately after the order process is completed, the order begins to be prepared using the data supplied. Unfortunately, this means it is not possible to correct an order once it has been placed.

Ravensburger supplies personalised products that are manufactured to customer specifications and that are tailored to your personal requirements. This means that there is no legal right to cancellation in respect of personalised my Ravensburger products, and also no right to return goods once delivered.

In this case, please get in touch with our service centre using the contact form.